Shipping policy

SHIPPING POLICY

Handcrafted Production

All Northgrain products are handcrafted and made-to-order with care and precision.
Each piece is produced individually, ensuring the highest level of quality and attention to detail.

Because of this, orders require a production time of 2–5 business days before shipment.

Order Processing & Shipping

Once your order is completed, it will be prepared and shipped promptly.

Estimated delivery times:

Turkey: 10–12 business days
International: 10–12 business days

Please note that delivery times may vary slightly depending on location, customs procedures, and carrier operations.

Shipping Rates

Shipping costs are calculated at checkout based on your location and selected shipping method.

Tracking Information

Once your order has been shipped, you will receive a confirmation email with your tracking number.

Please allow up to 24 hours for tracking information to become active.

Customs, Duties & Taxes

For international orders, customs duties, taxes, or additional fees may apply depending on your country.
These charges are the responsibility of the customer.

Delays

While we aim to deliver your order within the estimated timeframe, delays may occasionally occur due to factors outside our control such as shipping carriers or customs.

Incorrect Address

Please ensure that your shipping address is entered correctly at checkout.
Northgrain is not responsible for orders shipped to incorrectly provided addresses.

Contact

If you have any questions regarding your order, feel free to contact us at:
support@northgrain.co